Frequently Asked Questions
Everything you need to know about our custom-made apparel.
How do I determine my correct size for custom orders?
We provide a comprehensive measurement guide on our 'Sizing' page. For the best fit, we recommend using a soft measuring tape and following our step-by-step video tutorials.
What is the typical production time for handmade items?
As each piece is handcrafted to order, our standard production time is currently 4 to 6 weeks. This ensures the highest quality and attention to detail for your unique garment.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the selected carrier.
Can I request modifications to an existing design?
Absolutely. We specialize in customization. You can add notes to your order or contact our team directly to discuss specific alterations or fabric preferences.
What is your return policy for custom-made clothing?
Due to the personalized nature of our products, we do not accept returns. However, we offer a fit guarantee and will provide one-time alterations if your garment does not meet the measurements provided.
How should I care for my Origami Customs pieces?
To prolong the life of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid bleach and high-heat tumble drying.